A UK-based charity plans to set up call centers for technical support in Gaza and the West Bank, in a joint venture with an Israeli company, to help boost the Palestinian economy.
Transformational Business Network (TBN), based in Wimbledon in south London, says it wants to establish the first centers by the end of this year. TBN is currently raising the $1.1 million for the project from investors and international donors.
The registered UK charity said it wanted to devise an effort that would not be affected by the frequent closures imposed on Palestinian areas by Israel. Call center workers will work in local centers using modern call routing technology.
Initially, computer support to serve the Arabic speaking world will be on offer but TBN hopes to branch out into hotel bookings and other services. It will be run by TBN in close cooperation with Palestinian, Israeli and UK partners. The plans are to locate the centers in Beit Jala and Jenin.
A call centre for technical support in the Palestinian Authorities. Insert your favourite ammo/bomb/terror/al-Qaeda joke here.
2 comments:
OVERHEARD:
"Hello TBN?
Listen the switch isn't working.
No, I pressed it...yes double-clicked it too.
No, no, don't put me on hold, I'm on a tight schedule here.
Hold on, let me check... yes it's plugged in.
I assume the battery is charged, it's brand new right out of the box.
Wet? I mean I am sweating a lot, and they have the heat on high in this mall I'm in.
Wait a minute. Could you guys keep it down and point those things the other way, I'm on an important call.
Ok I could try - Hey, I asked you guys nicely to not point those things at me, I'm a professional and I have a job to do, Inshallah.
OK, I'll try the remote on the count of 5.
5...4...3... [BAM]
Hello TBN?
Yes, I'm in Paradise, but there seems to be a problem.
No, no, the virgins are all here.
No, no the beds and food are fine.
What's the problem? What's the problem!
There are 70 virgins here and one of my body parts is missing."
Exactly. Of course, I also thought it could go a long way in completely distabilizing the mid-east.
Can you imagine the feuds resulting from poor customer service! And of course, any 'abused' clerk would have all a callers pertinant details (name, addresslocation etc.)
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